SUPPORT PORTAL

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1. RESTART YOUR DEVICE      2. CONTACT SUPPORT      3. EMERGENCY SUPPORT

Before submitting a support ticket, please restart your computer and verify if the issue still persists. A quick computer restart usually resolves most computer and other electronic device issues. Try this and see if the issue has been resolved before submitting a ticket.

START HERE: RESTART YOUR DEVICE

Here are some steps you can take to restart your Windows 10 computer.

STEPS TO RESTART WINDOWS 10

Open the Start menu

Click the Power button

Click the Restart button

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Support Portal Manual

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CONTACT SUPPORT

Fill in the information below to submit a support ticket. [ * Required Field ]

First Name:*

Last Name:*

Email Address:*

Company:*

Phone:*

Priority:*

Restarted the device?*

- select a priority - Low High Critical To-Do Service Call

YES! I'VE TRIED THAT TRICK!

NO, THIS DOES NOT APPLY.

Device Name:

Category:*

- select a category - Sales Request BitLocker Recovery Key Computer Move / Setup Security Camera System Employee Management - Change User Employee Management - New User Employee Management - Terminate User Email / General Issue Email / O365 License Email / SPAM Endpoint Security Equipment Request File Restore Hardware – Network Hardware – PC / Laptop / Server Internet / VPN Network Permissions / Drives Nurse Call / Paging System Password Resets - Computer / Email Password Resets - Other Phone – Equipment / Voicemail Printers / Copiers / Fax Software Install Software Support Training Virus / Spyware Web Filtering WiFi Connectivity

Subject:*

Detailed Description of Issue:*

EMERGENCY SUPPORT

Urgent/After-Hours Support
For Emergency after-hours support, please use only the Emergency Support Only number listed below. We require management level staff (such as Nurse Manager/Supervisor, C-Level Executive, or General Manager) to call into these services as there is a fee associated with this level of support and requires executive approval for all after-hours support calls.